Hospitality Ops Manager - Guest Experience & Team Lead

Poppy Bank; Fort Mill (SC); On-site; USD 15,000 - 17,000; Full time

Job summary

H. House is seeking an Operations Manager to oversee housekeeping, front desk, maintenance, and Food & Beverage operations at our Fort Mill property. A hands-on leader with a passion for guest experiences and operational excellence is essential.

The ideal candidate has 5+ years of hotel operations management, strong problem-solving and leadership skills, and the ability to manage budgets and staff performance. This role also acts as Manager on Duty in the GM's absence.

Qualifications

• At least 5 years of hotel operations management experience.
• Strong leadership and communication skills.
• Hands-on approach with guest-focused mindset.

Responsibilities

• Oversee housekeeping, front desk, maintenance and Food & Beverage operations.
• Implement operational procedures and ensure property standards.
• Manage budgets and staff performance; act as Manager on Duty in GM's absence.

Skills

Leadership

Operations management

Budgeting

Guest services

Communication

Problem-solving

Job description

H. House is seeking an Operations Manager to oversee housekeeping, front desk, maintenance, and Food & Beverage operations at our Fort Mill property. A hands-on leader with a passion for guest experiences and operational excellence is essential.

The ideal candidate has 5+ years of hotel operations management, strong problem-solving and leadership skills, and the ability to manage budgets and staff performance. This role also acts as Manager on Duty in the GM's absence.