Hotel Operations Manager

HVMG - Hospitality Ventures Management Group; Winston-Salem (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

PayActive wage access

PTO & holidays

Discounts on hotel & F&B

Career growth opportunities

Flexible scheduling

Job summary

HVMG - Hospitality Ventures Management Group in Winston-Salem, NC seeks a proactive Hotel Operations Manager to oversee daily hotel functions, drive guest satisfaction, and coordinate multiple departments. You will ensure seamless service and operational efficiency across departments.

Requirements include a college degree or two years of hotel experience, plus strong leadership, excellent English communication, and the ability to work flexible hours.

Qualifications

• A college degree or two years of hotel experience.
• Previous experience in a similar or related position.

Responsibilities

• Oversee front office, housekeeping, and food & beverage operations.
• Manage multiple departments to ensure guest satisfaction and efficient operations.
• Report to the General Manager or Assistant General Manager.

Skills

Leadership

Hospitality experience

Communication

Service excellence

Education

College degree

Job description

We are looking for a proactive and hands‑on Hotel Operations Manager to support the daily functions of our hotel and ensure a seamless guest experience. This role oversees multiple departments, drives operational efficiency, and supports team performance and guest satisfaction. The ideal candidate is a strong leader with hospitality experience, excellent communication skills, and a commitment to service excellence.

Key Responsibilities

• You will be the key to our hotel's efficient and seamless operations, managing various departments and ensuring guest satisfaction.
• Your daily tasks will include overseeing front office, housekeeping, and food and beverage operations, as well as coordinating staff and managing budgets.
• You will report to the General Manager or Assistant General Manager.
• A career as an operations manager can lead to opportunities in various management roles within the hospitality industry, such as general manager, director of operations, or even a corporate-level position.

Education & Experience

• A college degree or two years of hotel experience
• Previous experience in a similar or related position

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.