Hospitality Ops Manager - Front Office & Housekeeping

President, Legacy Property Group; Pigeon Forge (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Cambria Hotel Pigeon Forge in Pigeon Forge, TN seeks an Operations Manager to oversee Front Office and Housekeeping, coordinating with Engineering, Accounting, Sales and Food & Beverage. You will ensure superior guest experiences, manage budgets, and uphold brand standards.

The role requires leadership, service excellence, and active participation in cost management and revenue initiatives to meet department financial goals.

Qualifications

• Hire, train, schedule staff and conduct performance reviews.
• Address customer complaints and improve guest satisfaction.
• Coordinate with Sales to drive revenue growth.
• Ensure compliance with brand standards and safety policies.

Responsibilities

• Oversee Front Office and Housekeeping operations.
• Coordinate with Engineering, Accounting, Sales and F&B.
• Maintain brand standards and quality in all spaces.
• Monitor cash controls, inventory and financial reports.
• Lead daily standups and monthly department meetings.

Skills

Staff supervision

Interviewing

Training

Customer service

Revenue optimization

Leadership

Communication

Tools

PMS system

Job description

Cambria Hotel Pigeon Forge in Pigeon Forge, TN seeks an Operations Manager to oversee Front Office and Housekeeping, coordinating with Engineering, Accounting, Sales and Food & Beverage. You will ensure superior guest experiences, manage budgets, and uphold brand standards.

The role requires leadership, service excellence, and active participation in cost management and revenue initiatives to meet department financial goals.