Guest Service Lead – Front Desk, Growth & Benefits

Poppy Bank; Pigeon Forge (TN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental insurance

Employee travel program

Paid time off

ZayZoon daily pay

Career growth opportunities

Job summary

AATMOS Hospitality’s Holiday Inn & Suites Pigeon Forge is seeking a Guest Service Lead to coordinate front desk operations and reservations, guiding a team to deliver warm, professional guest experiences. This role reports to the Guest Service Manager and requires strong leadership and a guest-first mindset.

The position emphasizes shift coverage, staff training on PMS, and adherence to brand standards, with a focus on delivering seamless service across all front office functions.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of hotel front office experience.

Responsibilities

• Coordinate front desk operations and reservations.
• Train staff on front desk procedures and PMS.
• Ensure guest interactions meet brand standards.

Skills

Leadership

Communication

Front desk operations

Team supervision

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Front office equipment

Job description

AATMOS Hospitality’s Holiday Inn & Suites Pigeon Forge is seeking a Guest Service Lead to coordinate front desk operations and reservations, guiding a team to deliver warm, professional guest experiences. This role reports to the Guest Service Manager and requires strong leadership and a guest-first mindset.

The position emphasizes shift coverage, staff training on PMS, and adherence to brand standards, with a focus on delivering seamless service across all front office functions.