Rides, Ropes & Tickets Operations Lead

Diverse Concepts, LLC; Pigeon Forge (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A regional entertainment company is seeking an Operations Manager in Pigeon Forge. The role requires overseeing staffing plans, operations policies, and ensuring departmental excellence in guest services. The ideal candidate should have a Bachelor’s degree in management and three years of supervisory experience in hospitality or entertainment. Excellent interpersonal and leadership skills are essential. Responsibilities include managing department schedules, resolving guest complaints, and ensuring safety and cleanliness standards are met.

Qualifications

• Must be at least 18 years of age.
• Three years supervisory/management experience in entertainment or hospitality preferred.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Oversees daily operations of the Rides, Ropes and Tickets Departments.
• Conducts staff meetings as necessary.
• Resolves guest complaints.

Skills

Excellent interpersonal skills

Leadership

Multi-tasking

Conflict resolution

Positive attitude

Education

Bachelor's degree in management or equivalent experience

Tools

Strong computer skills

Job description

A regional entertainment company is seeking an Operations Manager in Pigeon Forge. The role requires overseeing staffing plans, operations policies, and ensuring departmental excellence in guest services. The ideal candidate should have a Bachelor’s degree in management and three years of supervisory experience in hospitality or entertainment. Excellent interpersonal and leadership skills are essential. Responsibilities include managing department schedules, resolving guest complaints, and ensuring safety and cleanliness standards are met.