Guest Experience Manager

Margaritaville Island Hotel; Pigeon Forge (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Prismhr Hire is seeking a Guest Services Manager in Pigeon Forge, TN to lead the front office team and ensure an exceptional guest experience. You will coordinate with housekeeping and sales, oversee concierges, receptionists, and valet staff, and manage loyalty and promotions programs to enhance guest satisfaction.

The role requires strong knowledge of hotel policies, excellent customer service and leadership abilities, and proficiency with hotel computer systems.

Qualifications

• Extensive knowledge of hotel policies and procedures
• Attention to detail
• Customer service and leadership skills
• Computer proficiency

Responsibilities

• Oversee day-to-day operations in the hotel
• Schedule and oversee front office staff, including receptionists, concierges, and valets
• Evaluate staff performance as they interact with guests
• Resolve customer complaints
• Coordinate with our housekeeping and sales managers
• Assist with guest services tasks as needed

Skills

Hotel policies

Attention to detail

Customer service

Leadership

Computer skills

Job description

Prismhr Hire is seeking a Guest Services Manager in Pigeon Forge, TN to lead the front office team and ensure an exceptional guest experience. You will coordinate with housekeeping and sales, oversee concierges, receptionists, and valet staff, and manage loyalty and promotions programs to enhance guest satisfaction.

The role requires strong knowledge of hotel policies, excellent customer service and leadership abilities, and proficiency with hotel computer systems.