Guest Experience Leader | Front Desk & Revenue

Poppy Bank; Pigeon Forge (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental discounts

Hotel travel program

Marriott employee travel

Paid time off

ZayZoon daily pay

Career growth opportunities

Job summary

The Wayback — A Marriott Tribute Portfolio in Pigeon Forge, TN is seeking a Guest Service Manager to lead front-of-house operations, drive guest satisfaction, and support revenue growth. This role requires a self-motivated hospitality professional who can manage teams, train staff, and uphold Marriott standards.

The position offers full-time employment with competitive base pay and benefits, including medical coverage and employee travel programs.

Qualifications

• College degree or higher required.
• Minimum 3 years of hotel operations experience with at least 2 years at the management level.

Responsibilities

• Ensure hotel meets or exceeds guest satisfaction standards.
• Analyze service and quality issues; identify training needs and implement programs.
• Champion open communication across departments and with guests.
• Maintain a professional, welcoming environment reflecting The Wayback’s character.
• Support revenue goals and use yield management tools.
• Assist in marketing planning and strategic initiatives.
• Support sales efforts and maintain relationships with key partners.

Skills

Leadership

Guest service

Communication

Organizational skills

Problem solving

Sales & marketing exposure

Community relations

Education

2 Year Degree

Job description

The Wayback — A Marriott Tribute Portfolio in Pigeon Forge, TN is seeking a Guest Service Manager to lead front-of-house operations, drive guest satisfaction, and support revenue growth. This role requires a self-motivated hospitality professional who can manage teams, train staff, and uphold Marriott standards.

The position offers full-time employment with competitive base pay and benefits, including medical coverage and employee travel programs.