Guest Experience Agent

Cambria Hotel Pigeon Forge TN; Pigeon Forge (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Cambria Hotel Pigeon Forge TN is seeking a Guest Service Agent to warmly greet guests, register arrivals, manage reservations, and provide concierge-style service throughout stay. You will assist with inquiries, coordinate with team members, and help maximize occupancy and revenue while maintaining a welcoming lobby experience.

The role requires a can-do attitude, strong communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• College degree preferred; relevant hospitality experience may substitute.
• High school diploma or GED required; 1-3 years of related experience preferred.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Greet guests and register them efficiently; issue room keys and provide directions.
• Handle reservations, changes, and guest inquiries with courtesy and accuracy.
• Settle guest accounts upon checkout and accept payments; maintain accurate records.

Skills

Customer service

Multi-tasking

Teamwork

Communication

Self-motivated

Written and verbal skills

Organizational skills

Computer literacy

Financial management

Education

College degree preferred

High school diploma or GED

1-3 years related experience

Tools

Front Desk computer system

Job description

Cambria Hotel Pigeon Forge TN is seeking a Guest Service Agent to warmly greet guests, register arrivals, manage reservations, and provide concierge-style service throughout stay. You will assist with inquiries, coordinate with team members, and help maximize occupancy and revenue while maintaining a welcoming lobby experience.

The role requires a can-do attitude, strong communication, and the ability to handle multiple tasks in a fast-paced environment.