Guest Experience & Hospitality Operations Lead

Westfield Insurance; Westfield Center (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Westfield Insurance is seeking a Hospitality Operations Supervisor to lead the Hospitality Operations team at our corporate location. You will provide day-to-day supervision for the operation (Conference Center, Hotel, Country Club, and/or Corporate Dining) and ensure service quality aligned with SOPs and experience maps.

You will manage guest experiences, staff performance, scheduling, inventory, and budgets, while partnering with other departments to drive safety, cost controls, and overall

Qualifications

• 3-5 years of experience in Hospitality Operations, or a related field.
• Bachelor’s degree in Hospitality Management or commensurate experience.
• Ability to supervise staff and manage performance.

Responsibilities

• Manages day-to-day operations of the assigned Corporate Hospitality operation location including the Conference Center, Hotel, Country Club, and/or Corporate Dining. Serves as Manager on Duty for assigned shifts.
• Ensures exceptional guest experiences by closely monitoring service levels, addressing guest feedback and concerns promptly, and taking proactive measures to exceed expectations.
• Oversees and guides a team of hospitality staff, including food and beverage personnel, hotel personnel, and other operational roles, ensuring adherence to Hospitality standards, policies, and procedures.
• Schedules staff based on anticipated operational needs, labor budget guidelines and monitoring of actual labor hour costs and controls.
• Plans and allocates resources effectively to meet operational needs, ensuring appropriate staffing levels, efficient shift scheduling, and seamless coordination between various departments.
• Assists in managing inventory levels, including food, beverage, and other operational supplies, to avoid shortages and wastage while maintaining cost controls.
• Contributes to development and management of annual hospitality operations budgets, analyzing financial reports to identify opportunities for cost savings and revenue growth.
• Collaborates effectively with other departments and hospitality leaders to ensure smooth interdepartmental coordination and cooperation and drive the overall performance of the business unit.
• Complies with all OSHA and company safety/training/certification standards within required time frames and monitors safety conditions for employees and guests.
• Owns accountability for talent management and navigation of employee related issues that impact morale and work environment to ensure a high performing team including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required. Manages priorities and workload distribution and removes barriers that impede progress.

Skills

Facility Management

Event Planning

Customer Service

Inventory Management

Team Management

Strategic Planning

Stakeholder Management

Reporting and Analysis

Safety and Compliance

Education

Bachelor's degree in Hospitality Management

Commensurate experience

Job description

Westfield Insurance is seeking a Hospitality Operations Supervisor to lead the Hospitality Operations team at our corporate location. You will provide day-to-day supervision for the operation (Conference Center, Hotel, Country Club, and/or Corporate Dining) and ensure service quality aligned with SOPs and experience maps.

You will manage guest experiences, staff performance, scheduling, inventory, and budgets, while partnering with other departments to drive safety, cost controls, and overall