Hospitality General Manager: Lead Operations & Guest Experience

Seva Hospitality; Olde West Chester (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee hotel discounts

Career growth opportunities

Collaborative team culture

Job summary

Seva Hospitality is seeking a General Manager to lead one of our hotel properties in Ohio. You will be the heart of the operation, shaping a thriving team culture, delivering exceptional guest experiences, and driving financial performance.

You will own the property and steer revenue, costs, and capital expenditures while upholding Seva Hospitality’s values of family, intentionality, and care. You’ll manage a multidisciplinary team, ensure brand standards, and build strong relationships with

Qualifications

• 5+ years of GM/AGM experience in a branded or independent hotel environment.
• Proven track record of managing P&L, driving revenue, and maintaining guest satisfaction scores.
• Strong leadership and team development skills across multi-department operations.

Responsibilities

• Lead all hotel operations, including front desk, housekeeping, F&B where applicable, maintenance, and sales.
• Own the property’s full P&L and manage revenue, expenses, labor costs, and capex in line with targets.
• Recruit, hire, onboard, and develop a high-performing team with a culture of accountability and hospitality.
• Drive revenue through pricing strategy, occupancy management, and local market awareness.
• Ensure brand compliance and lead quality audits and brand inspections.
• Build relationships with guests, local partners, and key vendors.
• Analyze performance data to identify opportunities and address gaps proactively.
• Champion safety, cleanliness, and compliance with local/state regulations.

Skills

Leadership

P&L management

Guest satisfaction

Tools

Hotel PMS

Job description

Seva Hospitality is seeking a General Manager to lead one of our hotel properties in Ohio. You will be the heart of the operation, shaping a thriving team culture, delivering exceptional guest experiences, and driving financial performance.

You will own the property and steer revenue, costs, and capital expenditures while upholding Seva Hospitality’s values of family, intentionality, and care. You’ll manage a multidisciplinary team, ensure brand standards, and build strong relationships with