Hospitality Ops Lead: Guest Experience & Team Growth

Hampton-By-Hilton; Duluth (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

H. House in Duluth, GA is seeking an Operations Manager to lead daily hotel operations and guest services.

The role oversees housekeeping, front desk, maintenance and F&B, implements procedures, manages budgets, and drives guest satisfaction with hands-on leadership. Minimum 5 years in hotel ops and strong communication and team leadership are essential.

Ability to be flexible with scheduling and to step in as Manager on Duty as needed will be valued.

Qualifications

• Minimum 5 years of hotel operations management experience.
• Strong leadership, communication, and problem-solving abilities.

Responsibilities

• Oversee Housekeeping, Front Desk, Maintenance, and Food & Beverage operations.
• Implement operational procedures and control budgets.
• Manage staff performance and ensure property standards are met.
• Act as Manager on Duty in the absence of the General Manager.

Job description

H. House in Duluth, GA is seeking an Operations Manager to lead daily hotel operations and guest services.

The role oversees housekeeping, front desk, maintenance and F&B, implements procedures, manages budgets, and drives guest satisfaction with hands-on leadership. Minimum 5 years in hotel ops and strong communication and team leadership are essential.

Ability to be flexible with scheduling and to step in as Manager on Duty as needed will be valued.