Operation Manager/Back of the House Manager

Hampton-By-Hilton; Duluth (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

H. House in Duluth, GA is seeking an Operations Manager to lead daily hotel operations and guest services.

The role oversees housekeeping, front desk, maintenance and F&B, implements procedures, manages budgets, and drives guest satisfaction with hands-on leadership. Minimum 5 years in hotel ops and strong communication and team leadership are essential.

Ability to be flexible with scheduling and to step in as Manager on Duty as needed will be valued.

Qualifications

• Minimum 5 years of hotel operations management experience.
• Strong leadership, communication, and problem-solving abilities.

Responsibilities

• Oversee Housekeeping, Front Desk, Maintenance, and Food & Beverage operations.
• Implement operational procedures and control budgets.
• Manage staff performance and ensure property standards are met.
• Act as Manager on Duty in the absence of the General Manager.

Job description

• Location 1725 PINELAND ROAD,DULUTH, GA, 30096,United States
• Job Category Operations Management
• Employee Type Full Time
• Manage Others Yes

Contact information

• Name Paris Charles

Description

Operations Manager

Are you a hands-on leader with a passion for operational excellence, team collaboration, and creating seamless guest experiences?

About us:

Join H. House , a trusted hospitality management company specializing in Select Service accommodations and delivering outstanding guest experiences. At H. House, we believe our staff is our success — and we’re committed to supporting every team member’s growth and career potential. Learn more about us at www.h-house.co

Position Overview: Operations Manager

We’re seeking a proactive, organized, and friendly Operations Manager (OPSM)/Executive Housekeeper to oversee key back-of-house operations, including Housekeeping, Front Desk, Maintenance, and Food & Beverage. This role requires a dynamic leader with at least 5 years of hotel operations management experience, excellent problem-solving abilities, and strong communication and leadership skills. The ideal candidate will thrive in a fast-paced environment, be flexible with scheduling, and have a hands-on approach to managing daily operations and guest services. Responsibilities include implementing operational procedures, managing budgets, overseeing staff performance, ensuring property standards are consistently met, and acting as Manager on Duty in the absence of the GM. If you have a passion for service, operational excellence, and team leadership — we’d love to connect!

Why Join Us?

Our staff is our success. This is our motto — but it’s also our culture. We work hard to make sure our team members love being part of H. House. By investing in your growth and providing opportunities for you to succeed, we build a team where your potential thrives, and we all grow together.

If you’re ready to be part of a team that values people first and fosters a positive, growth-focused workplace — we’d love to hear from you!