General Manager

Hampton-By-Hilton; Duluth (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Compensation

Medical and Prescription DrugInsurance

Vision Insurance

Accident, Critical Illness andHospital

Paid Time Off and Sick Time

Paid Holidays (6)

Discounted Employee Rates for Travel

Job summary

H.House Hotels in Duluth, GA is seeking a hands-on General Manager who leads by example and drives hotel performance. You will oversee Front Office, Housekeeping, Maintenance, Breakfast, and Sales, while delivering outstanding guest experiences and strong associate engagement.

You will own revenue, expenses, GOP, and drive RevPAR growth by leveraging data, competitive analysis, and collaboration with Revenue Management and Sales to maximize market share in Gwinnett County.

Qualifications

• Minimum 3 years of hotel management experience in a General Manager or equivalent role.
• Strong knowledge of budgeting, P&L management, labor productivity and revenue management.
• Experience coaching and developing hotel associates and department managers.
• Excellent communication, organizational, problem-solving and decision-making skills.
• Ability to work a flexible schedule based on hotel operations.

Responsibilities

• Provide daily leadership and oversight of all hotel departments (Front Office, Housekeeping, Maintenance, Breakfast, Sales).
• Maintain high standards of cleanliness, service, safety, and property condition.
• Ensure compliance with Hilton brand standards and operating procedures.
• Monitor guest satisfaction and implement service improvements.
• Own the hotel's total revenue, operating expenses, and GOP.
• Achieve occupancy, ADR, RevPAR, and profitability targets.
• Analyze market performance and revenue trends to identify opportunities.
• Collaborate with Revenue Management and Sales to maximize market share.
• Manage labor, purchasing, budgets, and other controllable costs.
• Recruit, train, coach, and retain top hospitality talent.
• Lead by example with professionalism, urgency and integrity.

Skills

Hotel management

Budgeting

P&L management

Revenue management

Team development

Communication

Job description

• Location 1725 PINELAND ROAD,DULUTH, GA, 30096,United States
• Job Category General Manager (Hotel)
• Employee Type Full Time
• Manage Others Yes

We are looking for a hospitality professional who leads by example, takes ownership of hotel performance, and understands that exceptional guest experiences, strong associate engagement, and financial success go hand in hand.

The ideal candidate will be a highly visible, hands‑on leader with a passion for hospitality, a strong understanding of hotel operations, and a proven ability to drive revenue, improve profitability, and develop a high‑performing team.

This position offers an opportunity to make a meaningful impact within a growing hotel management company.

Requirements

Hotel Operations & Guest Satisfaction

Provide daily leadership and oversight of all hotel departments, including Front Office, Housekeeping, Maintenance, Breakfast, and Sales.

Maintain high standards of cleanliness, service, safety, and overall property condition.

Ensure compliance with Hilton brand standards, quality assurance requirements, and operating procedures.

Monitor guest satisfaction results, respond proactively to guest concerns, and implement measurable service improvements.

Maintain a consistent presence throughout the hotel, engaging with guests and associates.

Financial Performance & Revenue Growth

Take ownership of the hotel's total revenue, operating expenses, and gross operating profit (GOP).

Achieve established performance goals for occupancy, average daily rate (ADR), RevPAR, and profitability.

Analyze STR reports, competitive market performance, and revenue trends to identify opportunities for improvement.

Partner with the Revenue Management and Sales teams to maximize market share and capture additional business.

Effectively manage labor expenses, purchasing, departmental budgets, and other controllable operating costs.

Develop and execute action plans when financial or operational results fall below expectations.

Sales & Business Development

Work closely with the hotel's Sales team to develop corporate, local negotiated rate (LNR), and group business.

Build relationships with local businesses, community organizations, and key demand generators throughout the Gwinnett County market.

Support proactive sales efforts, account development, and customer retention.

Demonstrate a strong understanding of local market conditions, competitors, and opportunities to increase hotel revenue.

Recruit, train, coach, and retain talented hospitality professionals.

Establish clear performance expectations and hold department leaders accountable for results.

Foster a positive, respectful, and engaging workplace where associates feel valued and motivated to succeed.

Provide regular feedback, recognition, and professional development opportunities.

Lead by example, demonstrating professionalism, integrity, urgency, and a genuine commitment to hospitality.

Brand Compliance & Asset Management

Maintain compliance with Hilton brand requirements, company policies, and applicable laws and regulations.

Ensure the hotel meets established standards for preventive maintenance, life safety, and property appearance.

Protect and maintain the hotel's physical assets through proactive inspections and timely corrective action.

Maintain accurate operational reporting and effective communication with corporate leadership.

Qualifications

Required

Minimum 3 years of hotel management experience in a General Manager, Assistant General Manager, or comparable senior leadership role.

Demonstrated success managing hotel operations, guest satisfaction, and financial performance.

Strong knowledge of hotel budgeting, P&L management, labor productivity, and revenue management principles.

Experience leading, coaching, and developing hotel associates and department managers.

Excellent communication, organizational, problem‑solving, and decision‑making skills.

Ability to work a flexible schedule based on the operational needs of the hotel.

Preferred

Previous Hilton or Hampton Inn & Suites management experience.

Experience with Hilton brand systems and quality assurance standards.

Proven success improving RevPAR index, guest satisfaction, and hotel profitability.

Experience in select‑service or focused‑service hotel operations.

Familiarity with the Atlanta/Gwinnett County lodging market.

What We're Looking For

Our ideal General Manager is someone who:

Takes ownership: Accepts responsibility for results and acts decisively to improve performance.

Leads from the front: Is actively involved in daily hotel operations and supports the team.

Understands the numbers: Uses financial and operating data to make informed decisions.

Drives revenue: Recognizes that sales and business development are essential responsibilities of hotel leadership.

Develops people: Builds confidence, recognizes achievement, and helps associates reach their full potential.

Delivers results: Establishes priorities, follows through on commitments, and maintains a sense of urgency.

Summary

Join Our Team

At H.House Hotels, we believe successful hotels are built through strong leadership, engaged associates, exceptional guest service, and disciplined operational execution.

We offer:

• Competitive Compensation
• Medical and Prescription Drug Insurance
• Vision Insurance
• Accident, Critical Illness and Hospital Indemnity
• Paid Time Off and Sick Time
• Paid Holidays (6)
• Discounted Employee Rates for Travel

H.House Hotels is an Equal Opportunity Employer. Employment decisions are made without regard to protected characteristics under applicable law.