Front Office Leader: Elevate Guest Experiences

Millennium Hotels and Resorts; Sunnyvale (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) retirement plan with company

Hotel room discounts

Paid time off

Job summary

M Social Sunnyvale is seeking an Assistant Front Office Manager to lead daily Front Office operations and deliver exceptional guest experiences from arrival to departure. This guest‑facing leadership role requires hands‑on coaching, strong communication, and a passion for hospitality in a fast‑paced lifestyle hotel.

You will supervise Front Desk, Guest Services, Night Audit, and Bell staff; drive service excellence, manage shifts, and mentor the team while partnering with Housekeeping, F&B, and

Qualifications

• Minimum 2–3 years of Front Office leadership experience in a hotel.
• Strong guest relations and service recovery skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead daily Front Office operations and own guest experiences from arrival to departure.
• Supervise Front Desk, Guest Services, Night Audit, and Bell staff; coach and develop the team.
• Conduct pre-shift briefings, set operational priorities, and recognize high performance.
• Collaborate with Housekeeping, F&B, Reservations, and Revenue Management to maximize occupancy and upsell opportunities.
• Ensure brand standards, accurate billing, and smooth night audit processes.

Skills

Front Office leadership

Guest relations

Communication

Problem solving

Education

High school diploma

Bachelor's degree in hospitality management

Tools

Opera Cloud PMS

Job description

M Social Sunnyvale is seeking an Assistant Front Office Manager to lead daily Front Office operations and deliver exceptional guest experiences from arrival to departure. This guest‑facing leadership role requires hands‑on coaching, strong communication, and a passion for hospitality in a fast‑paced lifestyle hotel.

You will supervise Front Desk, Guest Services, Night Audit, and Bell staff; drive service excellence, manage shifts, and mentor the team while partnering with Housekeeping, F&B, and