Hospitality Ops Lead: Front Office & Housekeeping

Andaz; Savannah (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Andaz Savannah invites applications for an Operations Supervisor who is passionate about hospitality and leading teams across Front Office and Housekeeping. This role offers a unique cross-departmental leadership path in a full-service hotel environment.

You will mentor associates, coordinate daily operations, and ensure exceptional guest service and cleanliness standards. Training provided to expand expertise in both departments, with opportunities for future advancement.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office or Housekeeping operations.

Responsibilities

• Lead and support Front Office and Housekeeping associates in delivering exceptional guest service.
• Help ensure guest rooms and public spaces meet Hyatt's quality and cleanliness standards.
• Assist with guest registration, service recovery, and communication of hotel services and promotions.
• Coach and develop team members through ongoing training and feedback.
• Coordinate daily operations to ensure a seamless guest experience from arrival through departure.
• Foster a positive, collaborative environment between Front Office and Housekeeping teams.
• Respond to guest inquiries and concerns with professionalism and a service-focused mindset.

Job description

Andaz Savannah invites applications for an Operations Supervisor who is passionate about hospitality and leading teams across Front Office and Housekeeping. This role offers a unique cross-departmental leadership path in a full-service hotel environment.

You will mentor associates, coordinate daily operations, and ensure exceptional guest service and cleanliness standards. Training provided to expand expertise in both departments, with opportunities for future advancement.