Hospitality Operations Supervisor: Front Office & Housekeeping

Hyatt Hotels Corporation; Savannah (GA); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Hyatt Hotels Corporation is seeking an Operations Supervisor to lead both Front Office and Housekeeping teams, ensuring exceptional guest service and adherence to Hyatt standards. The role emphasizes cross-training, coaching, and coordination of daily operations to deliver seamless guest experiences.

The ideal candidate has leadership and communication skills, plus experience in one core hotel operation area; training is provided to broaden expertise across departments.

Formación

• Experience in Front Office, Guest Services, Housekeeping, or Rooms Operations.
• Training and development to build confidence and expertise in the other department.
• Strong leadership, communication and relationship-building skills.

Responsabilidades

• Lead and support Front Office and Housekeeping associates in delivering exceptional guest service.
• Help ensure guest rooms and public spaces meet Hyatt's quality and cleanliness standards.
• Assist with guest registration, service recovery, and communication of hotel services and promotions.
• Coach and develop team members through ongoing training and feedback.
• Coordinate daily operations to ensure a seamless guest experience from arrival through departure.
• Foster a positive, collaborative environment between Front Office and Housekeeping teams.
• Respond to guest inquiries and concerns with professionalism and a service-focused mindset.

Conocimientos

Leadership

Communication

Relationship-building

Coaching

Training

Scheduling

Payroll review

Interviews

Guest service

Descripción del empleo

Hyatt Hotels Corporation is seeking an Operations Supervisor to lead both Front Office and Housekeeping teams, ensuring exceptional guest service and adherence to Hyatt standards. The role emphasizes cross-training, coaching, and coordination of daily operations to deliver seamless guest experiences.

The ideal candidate has leadership and communication skills, plus experience in one core hotel operation area; training is provided to broaden expertise across departments.