Guest Experience Lead, Front Office Supervisor

Andaz; Savannah (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Andaz Savannah, part of Hyatt, seeks a Front Office Supervisor to oversee guest registration and concierge services, ensuring smooth operations and memorable experiences.

The role requires strong leadership, excellent communication, and the ability to coach team members. You will support senior leadership with scheduling, payroll, and interviews, while delivering outstanding service.

View our VR experience to glimpse a day in the life of a hospitality professional.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Lead guest registration and communicate hotel services and promotions.
• Coach and direct associates; may include training, scheduling, payroll and interviewing.
• Ensure accurate payment handling and respond to guest inquiries.

Skills

Leadership

Communication

Guest service

Front Office operations

Job description

Andaz Savannah, part of Hyatt, seeks a Front Office Supervisor to oversee guest registration and concierge services, ensuring smooth operations and memorable experiences.

The role requires strong leadership, excellent communication, and the ability to coach team members. You will support senior leadership with scheduling, payroll, and interviews, while delivering outstanding service.

View our VR experience to glimpse a day in the life of a hospitality professional.