Housekeeping Supervisor - Lead from the Floor in a Luxury Hotel

Recess; Savannah (GA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k)

Paid time off

Meal on shift

Employee discounts

Descripción de la vacante

Recess Hotel & Club Savannah is seeking a hands-on, service-driven Housekeeping Supervisor to support daily operations and ensure guest rooms and public spaces meet elevated, full-service standards.

The role is full-time, onsite, with open availability across shifts. The ideal candidate brings prior housekeeping leadership and a passion for hospitality, along with strong communication, organization, and bilingual English/Spanish skills.

Formación

• Previous Housekeeping leadership or supervisory experience in a full-service hotel or resort environment.
• Experience in upscale, luxury, or high-service hospitality.
• Strong understanding of hotel room cleanliness, inspection, presentation, and service standards.
• Comfortable interacting directly with guests and handling service recovery when needed.
• Ability to coach, direct, and hold team members accountable while maintaining a positive leadership presence.
• Strong organization, communication, and attention to detail.
• Open availability, including mornings, afternoons, evenings, weekends, and holidays as business needs require.
• Bilingual English/Spanish strongly preferred.
• Professional appearance and a genuine commitment to elevated hospitality.

Responsabilidades

• Supervise daily Housekeeping operations and support the team in delivering consistently clean, well-presented guest rooms and public areas
• Inspect guest rooms and assigned areas to ensure Hotel Bardo cleanliness, presentation, and quality standards are consistently met
• Lead from the floor by coaching, training, and supporting Housekeeping team members throughout the shift
• Help organize daily assignments, priorities, room status, and workflow based on occupancy and operational needs
• Partner closely with Front Office, Engineering, and other departments to resolve guest and operational needs quickly
• Respond professionally to guest requests, concerns, and service recovery opportunities with urgency, judgment, and genuine hospitality
• Reinforce accountability while contributing to a positive, respectful, and high-performing team culture
• Maintain strong communication with Housekeeping leadership regarding room readiness, staffing needs, maintenance concerns, and service issues
• Step into operational needs as required to keep the department moving and ensure the guest experience is never compromised

Conocimientos

Housekeeping leadership

Organization

Communication

Attention to detail

Guest interaction

Bilingual English/Spanish

Descripción del empleo

Recess Hotel & Club Savannah is seeking a hands-on, service-driven Housekeeping Supervisor to support daily operations and ensure guest rooms and public spaces meet elevated, full-service standards.

The role is full-time, onsite, with open availability across shifts. The ideal candidate brings prior housekeeping leadership and a passion for hospitality, along with strong communication, organization, and bilingual English/Spanish skills.