Housekeeping Supervisor - Lead, Elevate Guest Experience

Recess Hotel and Club; Savannah (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Birthday paid

Free daily team meal

Job summary

Recess Hotel and Club Savannah is seeking a hands-on, service-driven Housekeeping Supervisor to support daily housekeeping operations and uphold elevated hotel standards. This leadership role balances room quality, team support, and guest service, leading from the floor with clear communication and high expectations.

This full-time, onsite role requires open availability across shifts, including mornings, evenings, weekends, and holidays to meet business needs and a rotating schedule.

Qualifications

• Previous housekeeping leadership experience in a full‑service hotel or resort.
• Experience in upscale, luxury hospitality is highly preferred.
• Strong knowledge of room cleanliness, inspection, and presentation standards.
• Ability to engage guests and handle service recovery professionally.
• Capable of coaching and directing team members while staying positive.
• Excellent organizational, communication, and attention to detail.
• Ability to prioritize and stay composed in a fast-paced hotel setting.
• Open availability including mornings, afternoons, evenings, weekends, and holidays.
• Bilingual English/Spanish preferred.

Responsibilities

• Supervise daily housekeeping operations and support the team in delivering clean, well-presented guest rooms and public spaces.
• Inspect guest rooms and areas to ensure cleanliness, presentation, and quality standards.
• Lead from the floor by coaching, training, and supporting team members throughout shifts.
• Organize daily assignments, priorities, room status, and workflow based on occupancy.
• Collaborate with Front Office, Engineering, and other departments to resolve guest needs quickly.
• Address guest requests, concerns, and service recovery with urgency and hospitality.
• Reinforce accountability while maintaining a positive, high-performing culture.
• Communicate with housekeeping leadership about room readiness, staffing, and maintenance concerns.
• Step into operational needs as required to keep the department moving.

Skills

Leadership

Guest interaction

Organization

Communication

Availability

Bilingual

Professional appearance

Team coaching

Quality standards

Job description

Recess Hotel and Club Savannah is seeking a hands-on, service-driven Housekeeping Supervisor to support daily housekeeping operations and uphold elevated hotel standards. This leadership role balances room quality, team support, and guest service, leading from the floor with clear communication and high expectations.

This full-time, onsite role requires open availability across shifts, including mornings, evenings, weekends, and holidays to meet business needs and a rotating schedule.