Guest Experience Ops Lead — Front Office & Housekeeping

Andaz; New York (NY); On-site; USD 72,000 - 78,000; Full time

Job summary

Andaz 5th Avenue is seeking an Operations Manager to lead daily Front Office and Housekeeping operations, ensuring a seamless guest experience from arrival through departure. The role oversees Front Office and Housekeeping, focusing on service quality, room readiness, cleanliness, associate development, and efficiency.

The ideal candidate has 2–3 years in Rooms/Front Office or Housekeeping with supervisory experience, a hospitality-related degree preferred, and strong leadership and

Qualifications

• 2–3 years of progressive hotel experience in Rooms/Front Office or Housekeeping.
• Supervisory or management experience preferred.
• College degree in Hospitality Management or related field preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to lead and motivate teams in a fast-paced hotel environment.
• Strong guest-service orientation and sound judgment when resolving operational challenges.
• Proficiency with hotel systems and Microsoft Office.
• Flexible schedule availability based on business needs.
• Positive, visible, and hands-on leadership style.

Responsibilities

• Lead daily Front Office and Housekeeping operations, ensuring service and cleanliness standards.
• Oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping activities.
• Coordinate room inventory, arrivals, departures, priority rooms, and readiness between departments.
• Conduct room and hotel-area inspections to maintain standards and safety.
• Respond to guest requests and concerns promptly, ensuring resolution and follow-up.
• Recruit, train, coach, and develop associates while promoting accountability and teamwork.
• Manage staffing and scheduling based on occupancy and needs.
• Monitor labor, expenses, supplies, and productivity; support financial goals.
• Collaborate with Engineering and other departments to resolve room-related issues.
• Ensure compliance with policies, safety, privacy, and cash-handling procedures.
• Identify opportunities to improve guest satisfaction and overall Rooms operations.

Skills

Leadership

Communication

Organizational

Problem-solving

Guest-service orientation

Team motivation

Flexibility

Education

Hospitality degree

Tools

Hotel systems

Microsoft Office

Job description

Andaz 5th Avenue is seeking an Operations Manager to lead daily Front Office and Housekeeping operations, ensuring a seamless guest experience from arrival through departure. The role oversees Front Office and Housekeeping, focusing on service quality, room readiness, cleanliness, associate development, and efficiency.

The ideal candidate has 2–3 years in Rooms/Front Office or Housekeeping with supervisory experience, a hospitality-related degree preferred, and strong leadership and