Hotel Operations Director - Profit & Guest Experience

The Westin New Orleans; New Orleans (LA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading hotel in New Orleans is seeking a Director of Operations responsible for ensuring profitability through effective revenue generation and excellent guest satisfaction. The successful candidate will oversee front office operations, manage staff training, and ensure adherence to hotel policies. This role requires at least six years of progressive hotel experience and strong communication and leadership skills. The position is vital to maintaining standards and improving hotel performance while fostering a positive work environment.

Qualifications

• At least 6 years of progressive experience in a hotel or related field.
• Effective communication with all levels of employees and guests.
• Ability to multitask and prioritize effectively.

Responsibilities

• Focus on front office operations including training and scheduling.
• Conduct weekly staff meetings and training sessions.
• Ensure compliance with financial review dates and programs.
• Develop managers for future advancement through training.

Skills

Communication

Problem-solving

Multitasking

Leadership

Customer service

Education

4-year college degree or higher

Job description

A leading hotel in New Orleans is seeking a Director of Operations responsible for ensuring profitability through effective revenue generation and excellent guest satisfaction. The successful candidate will oversee front office operations, manage staff training, and ensure adherence to hotel policies. This role requires at least six years of progressive hotel experience and strong communication and leadership skills. The position is vital to maintaining standards and improving hotel performance while fostering a positive work environment.