Director of Operations

Horizon Hospitality; New Orleans (LA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Horizon Hospitality in New Orleans seeks an experienced Director of Operations to lead multi-property hotel staffing services across the market. This leadership role oversees field management, workforce deployment, and key client partnerships in a top hospitality destination.

The position offers autonomy, community impact, and career growth within hospitality staffing. Requirements include 8+ years in hospitality or multi-site operations, and a strong track record in supervising field teams and

Qualifications

• 8+ years of management experience within hospitality, contract staffing, or multi-site operations.
• Bilingual English/Spanish is highly desired.
• Strong client relationship management, operational problem-solving, and conflict-resolution skills.

Responsibilities

• Lead Area Supervisors and direct multi-property hotel staffing operations throughout the market.
• Maintain staffing coverage, punctuality standards, and rigorous service quality across all client properties.
• Establish standard operating procedures, daily performance metrics, and accountability structures for field supervisors.
• Personally manage critical client escalations, maintain high-touch relationships, and execute account recovery strategies.
• Monitor staffing efficiency, optimize billable hours, and manage overtime trends and employee turnover.
• Formulate and implement employee training programs, supervisor coaching systems, and ongoing operational improvements.
• Deliver regular operational performance reports and corrective action updates to executive leadership.
• Travel consistently across regional client properties to provide on-site leadership and respond to operational emergencies.

Skills

Bilingual English/Spanish

Experience managing field supervisors

Client relationship management

Job description

A premier hospitality firm seeks an experienced Director of Operations to lead multi-property hotel staffing services across New Orleans. This leadership role provides direct oversight of field management, workforce deployment, and key client partnerships in one of the country's most culturally vibrant, high-volume tourism destinations. Renowned for its world-class culinary scene, rich musical heritage, and iconic neighborhoods, New Orleans offers an exceptional setting for an operations leader seeking significant autonomy, community impact, and career advancement within the hospitality sector.

Compensation Package Details

• Base Salary: $100, 000 –$140, 000 annually
• Performance Incentive: Structured annual bonus plan based on account retention and portfolio growth
• Salary includes benefits through Q2 2027, as the company is transitioning the corporate team to all W2 employees.
• Relocation assistance available for qualified out-of-market candidates

Position Responsibilities

• Lead Area Supervisors and direct multi-property hotel staffing operations throughout the market.
• Maintain staffing coverage, punctuality standards, and rigorous service quality across all client properties.
• Establish standard operating procedures, daily performance metrics, and accountability structures for field supervisors.
• Personally manage critical client escalations, maintain high-touch relationships, and execute account recovery strategies.
• Monitor staffing efficiency, optimize billable hours, and manage overtime trends and employee turnover.
• Formulate and implement employee training programs, supervisor coaching systems, and ongoing operational improvements.
• Deliver regular operational performance reports and corrective action updates to executive leadership.
• Travel consistently across regional client properties to provide on-site leadership and respond to operational emergencies.

Position Requirements

• 8+ years of management experience within hospitality, contract staffing, or multi-site operations.
• Bilingual English/Spanish is highly desired
• Significant background overseeing hotel housekeeping, commercial laundry, or related workforce support services.
• Demonstrated track record of managing field supervisors and leading large hourly teams.
• Strong client relationship management, operational problem-solving, and conflict-resolution skills.
• Ability to travel regularly between local hotel properties and respond promptly to operational needs.