Hospitality Operations Supervisor — Guest Experience

Caesars Entertainment Corp

Council Bluffs (IA)

Presencial

USD 50.000 - 70.000

Tempo integral

Há 6 dias

Seja uma das primeiras pessoas a se candidatar

Uma candidatura completa em um minuto

Currículo e carta de apresentação personalizados, prontos para serem enviados.

Passe pelos filtros ATS

Benefícios oferecidos por esta vaga

Tuition assistance

On-site clinic

401k with company match

Free parking

Free meals on shift

Resumo da vaga

Caesars Entertainment in Council Bluffs is seeking an experienced supervisor to oversee Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services on a given shift. You will ensure differentiated service and optimal performance, while maintaining Caesars brand standards.

The role requires strong communication, guest relations, and leadership abilities, with experience in hospitality operations.

Qualificações

Business or Hospitality related degree is desired.
2 years progressively more challenging role in guest services or operations; leadership preferred.

Responsabilidades

Supervises Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage on assigned shift to ensure premier service.
Ensures guests receive prompt, friendly, courteous service.
Builds guest relations and solicits feedback; resolves complaints professionally.
Ensures hotel meets Caesars operation brand standards.
Executes arrangements for Casino and VIP guests (greeting, pre-registration, baggage handling, VIP service).
Oversees staff development, training, and performance management to maintain high standards.