Casino Services Lead — Slot & Beverage Ops

Caesars Entertainment; Council Bluffs (IA); Hybrid; USD 17,000 - 28,000; Full time

Job summary

Caesars Entertainment, Harrah’s Council Bluffs, seeks a team member to assist in slot and beverage operations on the Council Bluffs, IA site. You will support daily service excellence, coordinate with multiple departments, and uphold Caesars standards to ensure guest satisfaction.

The role emphasizes strong communication, reliability, and ability to work flexible hours in a fast-paced casino environment, contributing to a seamless guest experience.

Qualifications

• Fluent and literate in English.
• Excellent interpersonal and organizational skills.
• Ability to prioritize multiple projects and meet deadlines.
• Ability to respond calmly and make rational decisions in stressful situations.
• Stand, walk, and move around entire property for shift.
• Physical mobility to push, pull, carry and lift up to 75 lbs.
• Uphold high integrity in regulated environments.

Responsibilities

• Assist with slot and beverage operations for the assigned shift.
• Provide differentiated service and maintain optimal operation standards.
• Build guest relations and respond to guest concerns professionally.
• Coordinate workflow across departments to meet business demands.
• Familiarize with Caesars Brand programs and systems.
• Perform related duties as assigned.

Skills

Fluent English

Interpersonal skills

Prioritization

Calm under pressure

Mobility and stamina

Integrity

Tools

Excel

Word

PowerPoint

Access

Outlook

Job description

Caesars Entertainment, Harrah’s Council Bluffs, seeks a team member to assist in slot and beverage operations on the Council Bluffs, IA site. You will support daily service excellence, coordinate with multiple departments, and uphold Caesars standards to ensure guest satisfaction.

The role emphasizes strong communication, reliability, and ability to work flexible hours in a fast-paced casino environment, contributing to a seamless guest experience.