Guest Experience Team Lead

Caesars Entertainment; Atlantic City (NJ); On-site; USD 28,000 - 39,000; Full time

Job summary

Caesars Entertainment is seeking a hospitality-focused supervisor who inspires with clear direction and a high level of energy. You will model superior customer service, coach teammates, and address service breakdowns quickly to ensure guest satisfaction.

You will communicate promotions and events to the team, evaluate feedback, and build plans in meetings to raise standards. Ensure compliance with codes and policies while developing employees to deliver outstanding guest experiences.

Job description

Caesars Entertainment is seeking a hospitality-focused supervisor who inspires with clear direction and a high level of energy. You will model superior customer service, coach teammates, and address service breakdowns quickly to ensure guest satisfaction.

You will communicate promotions and events to the team, evaluate feedback, and build plans in meetings to raise standards. Ensure compliance with codes and policies while developing employees to deliver outstanding guest experiences.