Hospitality Operations Manager - High-Volume Restaurant

Shake Shack; Osseo (MN); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Medical, Dental, and Vision Insurance*

Employer Paid Life and Disability

401k Plan with Company Match*

Paid Time Off*

Paid Parental Leave*

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care 


Development and Growth Opportunities

Job summary

Shake Shack in Osseo, Minnesota is seeking a Restaurant Manager to oversee daily operations, ensure guest satisfaction, and lead a high‑performing team in a fast‑paced environment. You will train staff on Shack operations, coach team members, monitor food safety and sanitation, and manage scheduling, budgeting, and inventory to drive quality and consistency.

The role includes promoting the brand in the local community through events and word‑of‑mouth, while upholding Shake Shack’s hospitality

Qualifications

• 2–3 years of restaurant management in a high‑volume, fast‑paced setting.
• Working knowledge of restaurant operations, including personnel management, food planning and sanitation.
• Must exhibit aptitude for leading, coaching, and driving excellence at every level.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plans to promote the brand in the local community through events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Leadership

Coaching

Team management

Job description

Shake Shack in Osseo, Minnesota is seeking a Restaurant Manager to oversee daily operations, ensure guest satisfaction, and lead a high‑performing team in a fast‑paced environment. You will train staff on Shack operations, coach team members, monitor food safety and sanitation, and manage scheduling, budgeting, and inventory to drive quality and consistency.

The role includes promoting the brand in the local community through events and word‑of‑mouth, while upholding Shake Shack’s hospitality