Hospitality Team Leader | Coach & Guest Experience

Shake Shack; Maple Grove (MN); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

401k

Paid time off

Parental leave

Employee assistance program

Job summary

Shake Shack in Minnesota is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and coach a high-performing team.

You will supervise staffing, budgeting, and compliance with food safety standards while promoting the brand locally. The role requires 2–3 years of management experience in a fast‑paced, high‑volume restaurant and flexibility to work varied shifts. Join a team focused on hospitality and growth.

Qualifications

• 2-3 years of Restaurant Management experience in a high‑volume setting.
• Strong leadership and coaching skills with focus on hospitality.
• Understanding of financials, purchasing, and cost control.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Leadership

Team training

Budgeting / cost control

Food safety / sanitation

Customer service

Job description

Shake Shack in Minnesota is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and coach a high-performing team.

You will supervise staffing, budgeting, and compliance with food safety standards while promoting the brand locally. The role requires 2–3 years of management experience in a fast‑paced, high‑volume restaurant and flexibility to work varied shifts. Join a team focused on hospitality and growth.