Hospitality Operations Manager

Compass Group, North America; Big Bear Lake (CA); On-site; USD 71,000 - 75,000; Full time

Job summary

Levy Sector in the United States provides hospitality services at sports and entertainment venues. This leadership role ensures workflow efficiency and exceptional service across the facility.

You will establish standards, supervise staff, coordinate the management team, and drive safety, sanitation, and cost-effective operations. A Bachelor's with 3-5 years' experience is preferred; strong communication and leadership skills are essential.

Qualifications

• Bachelor’s degree preferred; Associate’s degree required; or equivalent and relevant experience
• At least 3-5 years’ experience
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Proactive mindset to anticipate and support changes in our business
• Demonstrates high standards of personal integrity and ethical behavior
• Strong supervisory, leadership, management and coaching skills
• Strong work ethic, intense drive, and initiative for quality and customer service
• Proficient computer skills preferred

Responsibilities

• Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility
• Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer
• Assists to ensure client, customer satisfaction and efficient cost effective management
• Promotes the professional growth and development of all associates
• Coordinates the tasks of the subordinate Supervisory and Management team via regular communication
• Performs other duties as assigned

Skills

Communication skills

Leadership

Proactive mindset

Work ethic

Computer skills

Education

Bachelor’s degree preferred

Associate’s degree required

Equivalent experience

Job description

Levy Sector in the United States provides hospitality services at sports and entertainment venues. This leadership role ensures workflow efficiency and exceptional service across the facility.

You will establish standards, supervise staff, coordinate the management team, and drive safety, sanitation, and cost-effective operations. A Bachelor's with 3-5 years' experience is preferred; strong communication and leadership skills are essential.