Hospitality Operations Leader: Guest Experience & Growth

Prismhr Hire; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Advancement opportunities

Job summary

Prismhr Hire seeks a dynamic operations leader to oversee daily hospitality functions, drive performance, and create a guest-first experience in a fast-paced environment.

You will lead a hands-on team, manage budgets and inventory, optimize service quality, and partner with senior leadership to pursue growth while maintaining high standards.

Join a collaborative culture that values operational excellence, staff development, and exceptional guest experiences.

Qualifications

• Proven leadership experience in hospitality or customer-facing environments.
• Experience managing budgets, labor, inventory, and performance metrics.
• Excellent communication, coaching, and problem-solving skills.
• Demonstrated ability to build, develop, and retain a high-performing team.

Responsibilities

• Lead day-to-day operations to ensure a smooth, efficient, and welcoming guest experience.
• Recruit, train, coach, and motivate team members to support performance and professional growth.
• Establish clear expectations for service, cleanliness, food quality, and operational consistency.
• Monitor labor, inventory, ordering, and budget performance to support profitability.
• Review sales trends and operational data to identify opportunities for improvement.
• Address guest concerns promptly and professionally to maintain strong customer satisfaction.
• Ensure compliance with company policies, health and safety standards, and applicable regulations.
• Coordinate staffing schedules and manage workflow to meet business needs.
• Support vendor relationships, supply ordering, and inventory control processes.
• Collaborate with ownership or senior leadership on goals, initiatives, and business growth.

Skills

Leadership experience

Operations management

Budget management

Team development

Customer service

Communication

Problem solving

Scheduling

Tools

POS systems

Job description

Prismhr Hire seeks a dynamic operations leader to oversee daily hospitality functions, drive performance, and create a guest-first experience in a fast-paced environment.

You will lead a hands-on team, manage budgets and inventory, optimize service quality, and partner with senior leadership to pursue growth while maintaining high standards.

Join a collaborative culture that values operational excellence, staff development, and exceptional guest experiences.