Guest Experience Strategy Leader

Prismhr Hire

Evanston (WY)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Job summary

Prismhr Hire in the United States seeks a Customer Service Manager to provide strategic leadership of the customer service team, uphold exceptional guest experiences, and drive operational excellence. You will coach staff, manage schedules, analyze feedback, and implement improvements.

The role requires independent judgment, strong communication, and a track record of building high-performing teams. This on-site position emphasizes budgeting input, policy adherence, and continuous service

Qualifications

Bachelor’s degree preferred.
Minimum three years of experience in high-level customer service.
Minimum two years of supervisory or leadership experience.

Responsibilities

Lead and manage the customer service team, ensuring compliance with service standards and guidelines.
Build, coach, and sustain a high-performing team capable of independent problem-solving.
Establish clear expectations, performance standards, and accountability practices.
Analyze guest surveys, feedback, and service trends to identify root causes and implement corrective actions.
Keep the team updated on changes to products, services, policies, and procedures.
Utilize critical thinking to interpret guest concerns and resolve complex issues.