Hospitality Operations Leader — Guest Experience & Growth

Concord Hospitality Enterprises Co.; Alexandria (VA); On-site; USD 110,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability coverage

401(k) with company match

Tuition assistance

Discounted room rates

Career advancement within our growing,

Job summary

Concord Hospitality Enterprises Co. is seeking a Director of Operations to oversee all facets of hotel operations at our Alexandria, VA properties.

Partner with the General Manager to drive guest satisfaction, employee engagement, financial performance, and service excellence while exceeding brand standards. This role requires hands-on leadership, mentoring of managers, and a focus on staff development, regulatory compliance, and operational efficiency to deliver memorable guest experiences

Qualifications

• Proven experience leading hotel operations, preferably in multi-department settings.
• Strong knowledge of hospitality standards, service quality, and regulatory requirements.
• Demonstrated ability to mentor and inspire diverse teams.
• Skilled in problem solving, guest recovery, and staff development.
• Flexible, hands-on leadership focused on achieving results.

Responsibilities

• Ensure brand standards and daily hotel operations compliance across all departments.
• Support and supervise front desk, F&B, and other operation areas as needed.
• Oversee licensing, permits, OSHA, MSDS, and accounting procedures compliance.
• Direct bar, restaurant, and banquet operations for service quality and efficiency.
• Assist in recruiting, training, and onboarding to maintain adequate staffing.
• Provide leadership, coaching, and development to managers and supervisors.

Skills

Operations leadership

Hospitality knowledge

People management

Budgeting

Regulatory compliance

Job description

Concord Hospitality Enterprises Co. is seeking a Director of Operations to oversee all facets of hotel operations at our Alexandria, VA properties.

Partner with the General Manager to drive guest satisfaction, employee engagement, financial performance, and service excellence while exceeding brand standards. This role requires hands-on leadership, mentoring of managers, and a focus on staff development, regulatory compliance, and operational efficiency to deliver memorable guest experiences