Operations Manager

Concord Hospitality Enterprises; Akron (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-termdisb

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑manag

Training, development, and career_adv

Job summary

Concord Hospitality Enterprises seeks an Operations Manager to lead our Rooms operations, partnering with the General Manager and department heads to drive guest satisfaction, associate engagement, and financial performance.

This role emphasizes hands-on leadership, budget oversight, and strategy execution to deliver consistent results across rooms functions, while embodying Concord's Associate First culture in Akron, Ohio.

Qualifications

• Previous hotel leadership experience in operations, rooms, or front office management.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to analyze data, manage budgets, and drive results.
• Commitment to guest-first and associate-first culture.

Responsibilities

• Lead and support department heads to ensure operational goals are met and aligned with brand standards
• Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
• Review guest feedback and implement action plans to continually improve satisfaction scores
• Respond to guest concerns with professionalism, ensuring quick and effective resolution
• Stay visible on property and engage with guests to gather feedback and strengthen relationships
• Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
• Support HR processes including hiring, training, performance coaching, and policy compliance
• Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

Skills

Leadership

Budgeting

Data analysis

Guest satisfaction

Communication

Job description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

As a Concord Leader You Will Be Responsible To

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities

• Lead and support department heads to ensure operational goals are met and aligned with brand standards
• Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
• Review guest feedback and implement action plans to continually improve satisfaction scores
• Respond to guest concerns with professionalism, ensuring quick and effective resolution
• Stay visible on property and engage with guests to gather feedback and strengthen relationships
• Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
• Support HR processes including hiring, training, performance coaching, and policy compliance
• Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

Qualifications

• Previous hotel leadership experience in operations, rooms, or front office management
• Strong leadership, communication, and problem-solving skills
• Proven ability to analyze data, manage budgets, and drive results
• Commitment to guest-first and associate-first culture

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.