Hospitality Manager: Elevate Guest Experience & Team

HomeGrown Kitchen; Alexandria (VA); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

Thrive Restaurant Group in Alexandria, VA is seeking a Hospitality Manager to lead and develop the front-of-house team, delivering an outstanding guest experience and profitable operations.

You will recruit, train, and coach bartenders, servers, hosts, and shift leads, coordinate schedules, monitor service standards, and ensure health, safety, and beverage regulations are followed, while fostering a positive work culture.

Qualifications

• High School Diploma.
• Able to make decisions.
• Able to identify and resolve problems.
• Able to guide, direct, and motivate staff.
• Able to plan and prioritize tasks.
• Able to teach and train staff.
• Able to monitor processes, materials, and resources.
• Knowledge of food safety and sanitation practices and regulations.
• Full-service management experience required.

Responsabilités

• Lead and oversee the operations of the restaurant dining room.
• Recruit, lead, train, and develop the hospitality team to mastery of their roles (supervisors, trainers, bartenders, servers, hosts).
• Deploy strategies, training, coaching and contests to improve selling skills and the guest experience.
• Actively lead by providing vision, coaching, and feedback around the guest experience.
• Foster team cohesiveness and positive team working environment.
• Organize and direct worker training programs including regularly reviewing guest experience training to ensure continual excellent customer experience.
• Oversee opening and closing activities.
• Ensure compliance with all health, safety, and hygiene standards and policies.
• Ensure compliance with all alcoholic beverage regulations.
• Work closely with Kitchen Manager and General Manager to ensure seamless customer service.
• Monitor and assist with host, server, and bartender duties during peak times to expedite service.
• Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards.
• Investigate and resolve guest complaints regarding food quality, service, or accommodations.
• Coordinate assignments of hosts, servers, and server assistants to ensure economical use of labor and timely performance of all FOH activities.
• Inventory and maintain adequate levels of FOH service items.
• Manage cost of labor and productivity.
• Schedule FOH staff hours.
• Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code.
• Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations.
• Evaluate employee performance and give feedback on employee performance.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Explore opportunities to add value and make a difference through job accomplishments.
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Explore opportunities to add value and make a difference through job accomplishments.
• Perform manual service or maintenance tasks as needed.
• Perform administrative and accounting duties according to standard company policy.
• Direct facility maintenance or repair activities.
• Other duties as assigned

Connaissances

Decision making

Problem solving

Team leadership

Staff training

Task prioritization

Communication

Discretion & judgment

Formation

High School Diploma

Description du poste

Thrive Restaurant Group in Alexandria, VA is seeking a Hospitality Manager to lead and develop the front-of-house team, delivering an outstanding guest experience and profitable operations.

You will recruit, train, and coach bartenders, servers, hosts, and shift leads, coordinate schedules, monitor service standards, and ensure health, safety, and beverage regulations are followed, while fostering a positive work culture.