Hotel Operations Manager — Guest Experience

Sage Hospitality Group; Alexandria (VA); On-site; USD 59,000 - 72,000; Full time

Job summary

The Alexandrian in Alexandria, VA seeks an experienced operations leader to plan and manage the room and related areas of the hotel, ensuring guest satisfaction and financial performance. The role involves short and long-term planning, budgeting, and ensuring quality service across departments.

Ideal candidates bring four to five years of related leadership experience, strong communication and supervisory skills, and the ability to navigate complex policies and procedures.

Qualifications

• Requires four-year college degree or equivalent education/experience.
• Experience in management of people and complex problems.
• Ability to study, analyze and interpret complex activities to improve practices.
• Strong communication skills to negotiate, sell and influence guests and professionals.

Responsibilities

• Lead and manage associates to attract, retain, and motivate staff; conduct performance reviews and coaching.
• Develop, recommend, and manage annual budget, business/marketing plans, forecasts and objectives.
• Implement company programs and ensure compliance with laws, policies and procedures.
• Resolve customer complaints to maintain high satisfaction levels.
• Organize and train security staff to protect guests, staff and assets.
• Create an empowering work environment that fosters growth and aligns with Sage values.
• Respond promptly to conflicts and manage staffing levels for success.
• Support strategic operations and staffing plans across departments.
• Ensure consistent systems and processes for guests.
• Mentor talent and plan succession within direct reports.
• Explore efficient ways to improve services for hotels and owners.
• Leverage technology and third parties as appropriate.

Skills

Supervisory/management skills

Communication skills

Decision making

Analytical thinking

Listening and empathy

Literacy and writing

Conflict management

Education

Bachelor's degree or equivalent

Job description

The Alexandrian in Alexandria, VA seeks an experienced operations leader to plan and manage the room and related areas of the hotel, ensuring guest satisfaction and financial performance. The role involves short and long-term planning, budgeting, and ensuring quality service across departments.

Ideal candidates bring four to five years of related leadership experience, strong communication and supervisory skills, and the ability to navigate complex policies and procedures.