Hospitality Operations Leader — Guest Experience

daveandbusters

Philadelphia (Philadelphia County)

On-site

USD 74,000 - 87,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑t

Long & Short-term Disability

Employee Assistance Program

Buster’s Legacy Fund (Supports team

401K matching plan

FREE food

FREE gameplay

Large leadership team = multiple/manag

FUN work environment

Grow your career! Two FUN brands under

Job summary

Dave & Buster’s Inc./Main Event Entertainment in Philadelphia seeks an Assistant General Manager to lead front-of-house and back-of-house operations under the General Manager. You will mentor teams, drive financial performance, ensure staffing, and elevate the guest experience while maintaining safety and standards.

This full-time role offers competitive pay, a quarterly bonus program, comprehensive benefits, and growth opportunities across our two iconic brands.

Qualifications

21+ years of age.
5+ years of Restaurant/Hospitality Experience.

Responsibilities

Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
Assures the execution of staff training programs.
Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
Deliver an unparalleled guest experience through the best combination of food, drinks, and games
Maintain a safe and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to operating standards and procedures