Hospitality Operations Lead – High-Volume Restaurant

Shake Shack; West Dennis (MA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for tech

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program from Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Job summary

Shake Shack is hiring a Restaurant Manager in Massachusetts to oversee daily operations, train staff, and ensure top-tier hospitality. You will lead a team to deliver exceptional guest experiences and maintain brand standards in a fast-paced setting.

The role emphasizes coaching, operational excellence, and community engagement, with comprehensive benefits and a focus on growth within the ShackFam.

Qualifications

• 2–3 years of restaurant management in high-volume settings.
• Knowledge of personnel, planning, purchasing, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Operations knowledge

Leadership

Finance understanding

Food handler

Flex hours

Job description

Shake Shack is hiring a Restaurant Manager in Massachusetts to oversee daily operations, train staff, and ensure top-tier hospitality. You will lead a team to deliver exceptional guest experiences and maintain brand standards in a fast-paced setting.

The role emphasizes coaching, operational excellence, and community engagement, with comprehensive benefits and a focus on growth within the ShackFam.