Hospitality Operations Lead: Guest Experience & Training

White Lodging Services, Inc.; Bedford Park (IL); On-site; USD 26,036 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO with rollover

Paid parental leave

Wellness tools

Referral bonuses

401(k) with company match

Tuition reimbursement

Room and dining discounts

Job summary

White Lodging Services, Inc. seeks a hotel supervisor in Bedford Park, IL to lead two departments and deliver premium guest service. You will run the shift, ensure brand standards, and mentor associates across departments to exceed guest expectations.

The role requires flexible leadership, an outgoing personality, and adaptability with hospitality experience preferred. We offer Day 1 medical, dental and vision, PTO with rollover, parental leave, tuition reimbursement, 401(k) with company match,

Qualifications

• An outgoing personality.
• A positive attitude.
• Adaptability.
• Hospitality experience preferred.

Responsibilities

• Provide leadership for two different departments of the hotel.
• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Run the perfect shift and ensure checklist items are complete.
• Ensure staff from both departments delivers on brand standards.
• Oversee departments in absence of Department Manager.
• Capable of performing all hourly functions and operating all equipment in department.
• Assist in training new associates and cross-training existing associates according to the Certification Program.
• Perform other duties as assigned.

Skills

Outgoing personality

Positive attitude

Adaptability

Hospitality experience

Job description

White Lodging Services, Inc. seeks a hotel supervisor in Bedford Park, IL to lead two departments and deliver premium guest service. You will run the shift, ensure brand standards, and mentor associates across departments to exceed guest expectations.

The role requires flexible leadership, an outgoing personality, and adaptability with hospitality experience preferred. We offer Day 1 medical, dental and vision, PTO with rollover, parental leave, tuition reimbursement, 401(k) with company match,