Hotel Team Lead - Guest Experience & Ops

Extended Stay America; Lombard (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Medical Insurance

401(k) Savings Plan

Paid Time Off

Job summary

A leading hotel chain is seeking a Team Lead to assist with daily hotel operations in Lombard, Illinois. The position involves helping the General Manager ensure optimal performance and guest satisfaction, resolving guest issues, and training staff. Candidates should have prior hotel experience and supervisory skills, along with strong communication abilities. This role promises a rewarding environment with competitive wages and comprehensive benefits.

Qualifications

• Prior hotel experience is required.
• Must have supervisory skills and strong communication abilities.
• Ability to manage daily operations and a team of 8 to 15 associates.

Responsibilities

• Assist the GM in managing hotel operations for optimum performance.
• Resolve guest issues and ensure 100% guest satisfaction.
• Train associates on brand standards and job expectations.

Skills

Solid English skills

Supervisory skills

Problem-solving

Customer service

Education

High School Diploma or GED

Job description

A leading hotel chain is seeking a Team Lead to assist with daily hotel operations in Lombard, Illinois. The position involves helping the General Manager ensure optimal performance and guest satisfaction, resolving guest issues, and training staff. Candidates should have prior hotel experience and supervisory skills, along with strong communication abilities. This role promises a rewarding environment with competitive wages and comprehensive benefits.