Hospitality Operations Lead | Guest Experience & Growth

Maya Hospitality Group Inc; Burnside East (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical care

Dental & Vision

401K with employer contribution

Life Insurance

Paid Time Off

Hotel discounts

Job summary

Maya Hotels is seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and achieving financial success. The role requires a strong leader who excels in fast-paced environments and collaborates across departments to deliver top-tier service.

The ideal candidate has at least 2+ years of hotel management or supervisory experience, a bachelor’s degree in hospitality, and a proven track record of driving revenue growth and

Qualifications

• Experience leading hospitality teams and driving guest satisfaction.
• Strong budgeting, forecasting, and revenue management skills.
• Proven ability to motivate, train, and lead a hospitality team.
• Excellent communication with departments, guests, and stakeholders.

Responsibilities

• Assist the General Manager in developing and monitoring financial and operational plans to maximize profitability.
• Plan, assign work, and establish performance and development goals for team members.
• Provide coaching and feedback to improve performance and recognize achievements.
• Mentor staff, train and motivate teams to ensure market knowledge and resources for success.
• Oversee salary recommendations, disciplinary actions, and staffing decisions in line with policy.

Skills

Leadership

Financial acumen

Guest relations

Communication

People management

Education

Bachelor’s degree in hospitality management or related field

Job description

Maya Hotels is seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and achieving financial success. The role requires a strong leader who excels in fast-paced environments and collaborates across departments to deliver top-tier service.

The ideal candidate has at least 2+ years of hotel management or supervisory experience, a bachelor’s degree in hospitality, and a proven track record of driving revenue growth and