Hotel Operations Leader — Guest Experience & Profit

Candlewood Suites; Columbia (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Employer-paid Life

Voluntary Life/AD&D

401K Matching

Hotel Discounts

Paid Time Off

Bonuses

Job summary

Maya Hotels seeks an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and driving financial success.

You will lead a hospitality team, plan strategically, coach staff, and ensure brand standards across top hotel brands. The role demands strong leadership, event planning, and a passion for guest experience in a fast-paced environment.

Qualifications

• Education: Bachelor’s degree in hospitality management, business or related field preferred.
• Experience: 2+ years in hotel management or supervisory roles; brand experience a plus.
• Leadership: ability to motivate, train, and lead a hospitality team.
• Financial: budgeting, forecasting, and revenue management skills.

Responsibilities

• Assist the General Manager in developing and monitoring financial and operational plans to maximize profitability.
• Plan, assign work and set performance goals for team members; mentor staff.
• Educate, train and motivate staff to ensure market knowledge and excellent service.
• Oversee salary recommendations and staffing decisions in line with policies.
• Foster teamwork and effective communication with department heads.
• Lead by example and uphold Maya Hotels' core values.
• Interact with guests and stakeholders to ensure high satisfaction and standards.
• Develop and implement environmentally conscious action plans and sustainability programs.

Skills

Leadership

Financial acumen

Guest relations

Problem solving

Community engagement

Flexibility

Education

Bachelor’s degree in hospitality management, Business, or related field

Job description

Maya Hotels seeks an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and driving financial success.

You will lead a hospitality team, plan strategically, coach staff, and ensure brand standards across top hotel brands. The role demands strong leadership, event planning, and a passion for guest experience in a fast-paced environment.