Hospitality Operations Leader – AGM, Guest Experience

Holiday Inn Express Charlotte Airport

Charlotte (NC)

On-site

USD 60,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits

Hotel discounts

PTO

Job summary

Maya Hotels seeks an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and driving financial success. This role involves strategic planning, team leadership, and collaboration across departments within a portfolio including Holiday Inn Express Charlotte Airport.

The ideal candidate has leadership experience in hospitality, strong financial acumen, and a passion for delivering exceptional guest experiences in a fast-paced

Qualifications

Bachelor’s degree in hospitality management or related field.
2+ years of hotel management or supervisory experience.
Experience with Hilton, IHG, or Marriott brands is a plus.
Strong budgeting, forecasting, and revenue management skills.

Responsibilities

Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability.
Plan, assign work, and establish performance and development goals for team members.
Mentor, coach, and give regular feedback to improve performance.
Educate, train, and motivate staff with market knowledge and tools.

Skills

Leadership

Budgeting

Forecasting

Revenue management

Guest relations

Problem solving

Communication

Community engagement

Flexibility

Education

Bachelor’s degree in Hospitality Management

Tools

PMS software

Job description

The ideal candidate has leadership experience in hospitality, strong financial acumen, and a passion for delivering exceptional guest experiences in a fast-paced

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