Hospitality Manager: Lead Service & Team Growth

Hudson House West Village; Dallas (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dining discounts

Professional development

Manager in Training

Holiday closures

Collaborative culture

Job summary

Hudson House West Village in Dallas is seeking an experienced Manager to lead daily operations, coach a high-performing team, and uphold Vandelay's hospitality standards. You will drive guest satisfaction, supervise service flow, and collaborate with culinary leadership to ensure menu execution and quality.

The role emphasizes coaching, performance development, labor management, and adherence to safety, sanitation, and company policies.

Qualifications

• High school diploma or GED required; Bachelor's Degree in Restaurant / Hospitality Management strongly preferred.
• 2+ years of full-service restaurant experience preferred, but not required.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Exceptional communication skills both written and verbal.
• Desire and natural ability to engage guests, exuding an infectious commitment to guest service at all times.

Responsibilities

• Support the General Manager in leading and developing a high-performing team.
• Lead daily floor operations, ensuring seamless service and an elevated guest experience.
• Model warm, polished hospitality and empower team members to create memorable moments for guests.
• Respond to guest concerns with professionalism and a solutions-focused mindset.
• Assist with training, onboarding, and continuous development of team members, ensuring strong performance and adherence to Vandelay standards.
• Help oversee scheduling, shift planning, and labor management to balance business needs with staffing efficiency.
• Maintain vibrant floor presence by supporting service teams, reinforcing standards, and ensuring execution and communication.
• Support the monitoring and achievement of key financial metrics, including labor, inventory, COGS, and operational efficiencies.
• Uphold food safety, sanitation, and cleanliness standards across all areas of the restaurant.
• Partner with culinary leadership to ensure menu execution, product quality, and presentation meet Vandelay expectations.
• Ensure compliance with company policies and all local, state, and federal regulations.
• Assist with inventory management, purchasing, and proper storage and rotation of products to ensure quality and cost control.
• Help maintain the physical and aesthetic upkeep of the restaurant, ensuring a polished environment.
• Lead pre-shift meetings and support communication between front-of-house, back-of-house, and leadership teams.
• Use guest feedback and real-time observations to drive continuous improvement in service and operational flow.
• Uphold disciplinary protocols with fairness and consistency, supporting a culture of accountability and growth.

Skills

Leadership

Communication skills

Customer service

Education

Bachelor's Degree in Restaurant / Hospitality Management

Job description

Hudson House West Village in Dallas is seeking an experienced Manager to lead daily operations, coach a high-performing team, and uphold Vandelay's hospitality standards. You will drive guest satisfaction, supervise service flow, and collaborate with culinary leadership to ensure menu execution and quality.

The role emphasizes coaching, performance development, labor management, and adherence to safety, sanitation, and company policies.