Hospitality Operations Manager

Hudson House West Village; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Paid Time Off

Dining discounts

Professional development and career成长

Manager in Training program

Holiday closures

Collaborative culture

Job summary

Hudson House West Village is seeking a Manager to lead daily floor operations and guest experiences in a fast-paced, hospitality-driven environment. You will support a high-performing team, coach staff, and uphold Vandelay’s standards of exceptional service.

This role requires strong communication, flexibility, and a passion for guest engagement, with opportunities for professional development and growth within Vandelay Companies.

Qualifications

• High school diploma or GED required; Bachelor's Degree in Restaurant / Hospitality Management or similar field strongly preferred.
• 2+ years of full-service restaurant experience preferred, but not required.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Trustworthy, detail-obsessed and open to constructive feedback.
• Exceptional communication skills both written and verbal.
• Desire and natural ability to engage guests, exuding an infectious commitment to guest service.

Responsibilities

• Support the General Manager in leading, coaching, and developing a high-performing team that embodies Vandelay’s culture and hospitality standards.
• Lead daily floor operations with confidence and professionalism, ensuring seamless service and a consistently elevated guest experience.
• Model warm, polished hospitality and empower team members to create memorable moments for guests.
• Respond to guest concerns with professionalism and a solutions-focused mindset, turning challenges into opportunities to exceed expectations.
• Assist with training, onboarding, and continuous development of team members, ensuring strong performance and adherence to VHG standards.
• Help oversee scheduling, shift planning, and labor management to balance business needs with staffing efficiency.
• Maintain vibrant floor presence by supporting service teams, reinforcing standards, and ensuring exceptional pacing, execution, and communication.
• Support the monitoring and achievement of key financial metrics, including labor, inventory, COGS, and operational efficiencies.
• Uphold food safety, sanitation, and cleanliness standards across all areas of the restaurant.
• Partner with culinary leadership to ensure menu execution, product quality, and presentation meet Vandelay expectations.
• Ensure compliance with company policies and all local, state, and federal regulations.
• Assist with inventory management, purchasing, and proper storage and rotation of products to ensure quality and cost control.
• Help maintain the physical and aesthetic upkeep of the restaurant, ensuring a polished and inviting environment for guests and team members.
• Lead pre-shift meetings and support communication between front-of-house, back-of-house, and leadership teams.
• Use guest feedback and real-time observations to drive continuous improvement in service, hospitality, and operational flow.
• Uphold disciplinary protocols with fairness and consistency, supporting a culture of accountability and growth.

Skills

Communication skills

Flexibility

Detail-oriented

Guest engagement

Education

Bachelor's Degree in Restaurant / Hospitality Management

Job description

Hudson House West Village is seeking a Manager to lead daily floor operations and guest experiences in a fast-paced, hospitality-driven environment. You will support a high-performing team, coach staff, and uphold Vandelay’s standards of exceptional service.

This role requires strong communication, flexibility, and a passion for guest engagement, with opportunities for professional development and growth within Vandelay Companies.