Hospitality Lodge GM: Guest Experience & Ops Leader

Great Wolf Lodge; Perryville (MD); Sur place; USD 180 000 - 220 000; Plein temps

Résumé du poste

Great Wolf Lodge in Maryland is seeking a General Manager to oversee all lodge operations, lead department heads, and act as the brand ambassador. You will develop financial strategy, forecast budgets, ensure staffing aligns with forecasts, and drive guest satisfaction through service excellence.

Requires 5+ years of hospitality leadership at director level, budgeting experience, and a Bachelor’s or Associate degree in Hospitality or Business. This is a full-time, on-site role at the lodge.

Qualifications

• Requires 5+ years of leadership in hospitality at a director level.
• Experience developing and implementing annual budgets and forecasting margins.
• Proficiency with Microsoft Office suite and reporting tools.
• Successful completion of criminal background check and drug screen.

Responsabilités

• Lead Lodge Directors to achieve objectives through coaching and mentoring.
• Develop financial strategies, forecasts, and staffing plans aligned with budgets.
• Champion guest satisfaction and address patron issues with leadership.
• Ensure compliance with policies, procedures, and safety standards.

Connaissances

Leadership

Budgeting & Forecasting

Microsoft Office

Background check

Formation

Associates degree in Hospitality/Business

Bachelor's degree in Hospitality/Business

Description du poste

Great Wolf Lodge in Maryland is seeking a General Manager to oversee all lodge operations, lead department heads, and act as the brand ambassador. You will develop financial strategy, forecast budgets, ensure staffing aligns with forecasts, and drive guest satisfaction through service excellence.

Requires 5+ years of hospitality leadership at director level, budgeting experience, and a Bachelor’s or Associate degree in Hospitality or Business. This is a full-time, on-site role at the lodge.