Resort Housekeeping Leader | Guest Service & Ops Champion

Great Wolf; Perryville (MD); Presencial; USD 59.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Scholarship fund

Discounted vacations

Great Wolf University training

Flexible scheduling

Wellness program

Employee Assistance Program

Descripción de la vacante

Great Wolf Lodge in Perryville, MD is seeking a Housekeeping Manager to lead daily housekeeping operations and mentor a team to deliver exceptional guest experiences. The role involves inventory control, work order oversight, and coordinating with the Director on budgets and safety standards.

The ideal candidate will have 3+ years in hospitality leadership, strong scheduling skills, and a commitment to guest satisfaction.

Formación

• High School diploma or equivalent.
• 3+ years in Hospitality, with 2+ years in a supervisory role.
• Experience in labor scheduling and staffing。」
• Ability to lead diverse teams and manage conflicts.
• Flexible schedule including nights, weekends, and holidays.

Responsabilidades

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Manages inventory processes with Housekeeping Supervisors.
• Oversees work order process and budget/labor planning.
• Addresses guest comments and improves NPS scores and service quality.
• Ensures safety, compliance, and performance appraisal processes.

Conocimientos

Labor management scheduling

Team leadership

Analytical thinking

Change implementation

Conflict resolution

Flexible schedule

Staff development

Educación

High School diploma

Bachelor's degree

Descripción del empleo

Great Wolf Lodge in Perryville, MD is seeking a Housekeeping Manager to lead daily housekeeping operations and mentor a team to deliver exceptional guest experiences. The role involves inventory control, work order oversight, and coordinating with the Director on budgets and safety standards.

The ideal candidate will have 3+ years in hospitality leadership, strong scheduling skills, and a commitment to guest satisfaction.