General Manager - Hospitality & Guest Experience

Great Wolf Lodge; Sandusky (OH); Sur place; USD 162 000 - 198 000; Plein temps

Résumé du poste

Great Wolf Lodge in Sandusky, OH seeks a General Manager to oversee all resort operations, drive financial performance, and uphold our service culture. You will lead Lodge Directors, set strategic plans, and act as brand ambassador.

The GM will manage budgets, forecast revenues and expenses, and ensure safety and guest satisfaction while maintaining brand standards. A strong hospitality leadership track record is required and the role offers a comprehensive compensation package.

Qualifications

• Associates degree in Hospitality, Business, or related field (or equivalent experience).
• Minimum 5 years leadership in hospitality at department/division director level.
• Minimum 2 years budgeting experience including forecasting revenues and expenses.
• Proficient in Microsoft Office suite.

Responsabilités

• Lead Lodge Directors through coaching to achieve objectives.
• Develop financial strategies by forecasting, budgeting, and aligning resources.
• Ensure guest satisfaction and resolve issues with patrons and staff.
• Ensure safety, policies, standards, and brand alignment across all departments.

Connaissances

Leadership in hospitality

Budgeting

Forecasting revenues

Formation

Associate degree in Hospitality or related field

Bachelor's degree in Hospitality or related field

Outils

Microsoft Office

Description du poste

Great Wolf Lodge in Sandusky, OH seeks a General Manager to oversee all resort operations, drive financial performance, and uphold our service culture. You will lead Lodge Directors, set strategic plans, and act as brand ambassador.

The GM will manage budgets, forecast revenues and expenses, and ensure safety and guest satisfaction while maintaining brand standards. A strong hospitality leadership track record is required and the role offers a comprehensive compensation package.