Hospitality Housekeeping Manager - Flexible Schedule, Growth

Great Wolf; Perryville (MD); Presencial; USD 59.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grow your career

Great Perks

Learn While You Earn

Prioritize Your Well-Being

Celebrate Your Uniqueness

Medical, Dental, and Vision insurance

401K with employer match

Descripción de la vacante

Great Wolf is seeking a Housekeeping Manager in Perryville, Maryland to lead daily housekeeping operations and drive guest satisfaction. This leadership role oversees staffing, budgeting, training, and process improvements to ensure high cleanliness and safety standards across the lodge.

You will mentor staff, manage inventories, and coordinate with engineering to meet fire and safety requirements, while upholding Great Wolf values and delivering exceptional guest experiences.

Formación

• High School diploma or equivalent.
• 3+ years in Hospitality with at least 2 years in a supervisory role.
• Experience in labor management scheduling.
• Ability to lead diverse teams.
• Analytical, planning and change implementation abilities.
• Management skills including conflict resolution, coaching and development.
• Ability to work nights, weekends, and/or holidays.

Responsabilidades

• Leads and mentors housekeeping staff daily to maintain cleanliness and operational efficiency.
• Manages inventory processes with Housekeeping Supervisors.
• Oversees work order process from initiation to completion.
• Reviews NPS scores and guest feedback; follows up and resolves issues.
• Implements budget and labor forecasts; supports financial strategy.
• Manages staffing and budget for Housekeeping; trains staff and supervisors.
• Aligns with Great Wolf values; conducts inspections and daily stand-up meetings.
• Ensures performance appraisals are completed and talent developed.
• Models Great Wolf guest service standards of excellence.
• Addresses guest requests promptly to ensure satisfaction.
• Participates in Manager On Duty program.
• Ensures safety and compliance daily; coordinates with Engineering for fire safety standards.
• Conducts Hazard Communications programs twice yearly.
• Investigates and records inappropriate behavior.

Conocimientos

Hospitality experience

Labor scheduling

Team leadership

Analytical planning

People management

Conflict resolution

Flexible scheduling

Educación

High School diploma

Bachelor's degree

Descripción del empleo

Great Wolf is seeking a Housekeeping Manager in Perryville, Maryland to lead daily housekeeping operations and drive guest satisfaction. This leadership role oversees staffing, budgeting, training, and process improvements to ensure high cleanliness and safety standards across the lodge.

You will mentor staff, manage inventories, and coordinate with engineering to meet fire and safety requirements, while upholding Great Wolf values and delivering exceptional guest experiences.