Hospitality Leader: Train Teams, Elevate Service, Grow

Shake Shack; Holly Springs (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay & performance bonuses

Meal discounts

Corporate discounts

Medical, dental, vision insurance

Life & disability insurance

401k with company match

Paid time off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

Flexible spending accounts

Development and growth opportunities

Job summary

Shake Shack in Holly Springs, NC is seeking an experienced Restaurant Manager to lead daily operations, train staff, and drive exceptional guest service. You will coach teams to deliver hospitality excellence, manage costs, and ensure safety standards while promoting brand presence in the community.

The role emphasizes leadership, adaptability, and a strong focus on delivering high-quality experiences in a fast-paced environment.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Team training

Operations management

Financial acumen

Food safety awareness

Flexibility

Job description

Shake Shack in Holly Springs, NC is seeking an experienced Restaurant Manager to lead daily operations, train staff, and drive exceptional guest service. You will coach teams to deliver hospitality excellence, manage costs, and ensure safety standards while promoting brand presence in the community.

The role emphasizes leadership, adaptability, and a strong focus on delivering high-quality experiences in a fast-paced environment.