Restaurant Manager: Lead Operations, Training & Guest Experience

Shake Shack; Charlotte (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Healthcare

401k match

Paid time off

Parental leave

Transit benefits

Employee assistance program

Job summary

Shake Shack in Charlotte, NC is seeking a motivated Restaurant Manager to lead daily operations, ensure guest satisfaction, and coach a high-performing team. You will drive service excellence, model hospitality, and uphold Shake Shack standards across all shifts.

You will handle service norms, labor planning, safety compliance, and local community promotions while fostering a positive, guest-first culture. Strong leadership and financial acumen are essential.

Qualifications

• Experience leading high-volume, fast-paced restaurant teams.
• Ability to coach and develop staff for excellent guest service.
• Understanding of financials, labor, and inventory controls.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on Shack operations and standards
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Leadership

Customer service

Budgeting

Job description

Shake Shack in Charlotte, NC is seeking a motivated Restaurant Manager to lead daily operations, ensure guest satisfaction, and coach a high-performing team. You will drive service excellence, model hospitality, and uphold Shake Shack standards across all shifts.

You will handle service norms, labor planning, safety compliance, and local community promotions while fostering a positive, guest-first culture. Strong leadership and financial acumen are essential.