Hospitality Leader: Restaurant Ops & Guest Experience

Kaskaid Hospitality; Minneapolis (MN); Vor Ort; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

Kaskaid Hospitality in Minneapolis is seeking a Hospitality Manager to supervise restaurant operations, recruit and train staff, and ensure top-tier guest experiences. You will lead front-of-house teams, coordinate schedules, and maintain service standards across shifts.

The role demands strong leadership, excellent communication, and a hands-on approach to daily operations. You will collaborate with chefs and service teams to deliver outstanding hospitality and brand consistency.

Qualifikationen

• 3 years of supervisory experience including alcohol service.
• Experience with POS systems and cash controls.
• Excellent customer service with high quality standards.
• Strong communication, planning, and organizational skills.
• Ability to delegate and work independently or in a team.
• Commitment to integrity and ethical behavior.
• Proficiency with Microsoft Office applications.

Aufgaben

• Oversee recruitment, orientation, training, scheduling, and performance management.
• Maintain effective two-way communication across staff.
• Ensure timely meal service and high food quality and safety.
• Respond to guest complaints promptly.
• Schedule staff and approve shift pickups.
• Lead front-of-house briefings before service.
• Develop staff and deliver training.
• Assist with events on and off property.

Kenntnisse

Supervisory experience

Customer service

Communication

Team leadership

Problem solving

Time management

Multi-tasking

Integrity

Decision making

Cash handling

Ausbildung

High school diploma or GED

Tools

Aloha

Compeat

Tripleseat

Hotschedules

ServSafe

MS Office

POS systems

Jobbeschreibung

Kaskaid Hospitality in Minneapolis is seeking a Hospitality Manager to supervise restaurant operations, recruit and train staff, and ensure top-tier guest experiences. You will lead front-of-house teams, coordinate schedules, and maintain service standards across shifts.

The role demands strong leadership, excellent communication, and a hands-on approach to daily operations. You will collaborate with chefs and service teams to deliver outstanding hospitality and brand consistency.